Legal notice

Description based on the Specified Commercial Transactions Act

Distributor AK TOKYO EXPORT LLC
Operation Manager Inoue Kayo
address 〒161-0033
4-8-30 Shimo-Ochiai, Shinjuku-ku, Tokyo
telephone number 070-5600-6503
Fax number
email address sale@aktokyoexport.com
URL https://shop.aktokyoexport.com
Sales price Please refer to each product page.
Necessary charges other than the product ・Shipping fee: 1100 yen (tax included) nationwide. Free shipping for purchases of 20,000 yen or more (tax included). 
・Cash on delivery fee: 550 yen (tax included) per order
・Bank transfer fee: Customer pays
How to order Online orders only
payment method

・Credit card and cash on delivery
・Bank transfer (prepayment)
・Convenience store payment                                                       

・PayPal
・PayPay
・Merpay

Rakuten Pay
・Paidy

・au PAY
・dPayment

・Amazon Pay
*Available payment methods may vary depending on the contents of your order.

Payment deadline

・Cash on delivery: Pay when you receive the product (cash payment only)
・Bank transfer: Within one week of placing your order.

 *If payment is not confirmed within the deadline, your order will be cancelled.


・Convenience store payment: Within 7 days of the order date.

*If payment is not confirmed within the deadline, your order will be cancelled.

Once your order or payment is confirmed, we will ship within 1-3 days if the item is in stock.

Product delivery time

・After payment is confirmed, items that are in stock will be shipped within 1 to 3 days.

*We will contact you by email for made-to-order products, back-ordered products, and out-of-stock products.
*If we determine that we are unable to arrange the product or for other reasons, we may cancel your order regardless of your wishes.

Returns and Exchanges

-As a general rule, we do not accept returns or exchanges due to customer convenience.
- If there is an initial defect (within one month of receiving the product), a missing product, or an incorrect delivery (within eight days of receiving the product), please contact us within the deadline and we will repair or replace the product.
*Depending on the product, the response period for initial defects may be short or may be handled by the manufacturer.
*Please note that we will not accept returns or exchanges if you return the product without contacting us in advance.

- If a replacement product is not available, such as limited edition products or products that have been discontinued by the manufacturer (including products whose arrival date is yet to be determined), the product will be returned.
・We cannot refund any transfer fees or transportation costs incurred when making a transfer, regardless of the reason.

・In the case of a return due to an error on our part, we will bear the return shipping costs.

If a replacement is not available due to it being a limited edition or discontinued item, we will issue a refund.

Regardless of the reason, we cannot refund bank transfer fees, transportation costs, etc.

Second-hand goods permit

Company name AK TOKYO EXPORT LLC
Secondhand goods dealer number No. 304372521929
Public Safety Commission permission Tokyo Metropolitan Public Safety Commission